top of page

MOST RELIABLE U-CaaS PLATFORM 

MultyComm Customer Sales and Service Engagement Platform 

MultyComm platforms are Carrier Grade and are engineered for deployment both as Carrier Grade Platforms as well as Hosted Enterprise Platforms. Providing a 99.999% Reliability and deployable in various modes inclduing in DC - DR as well as Private Cloud, its a Universal Platform for Carriers and Enterpises.  

Carrier Cloud IP-PBX platform for Class 5 Services

CARRIER PLATFORMS 

  • Cluster Architecture 

  • 99.999 Availability 

  • Multi- Tenant 

  • SIP Trunk Integration

  • Integration with legacy technologys including SS7 / ISDN- PRI / Analog Telephony 

  • In Built - Billing Engine 

  • Built - in Security - Network and User 

  • In-Built SBC 

  • Multi Factor Authentications 

  • Integrated SMS-C

  • White Labelling for Carriers 

  • Integratable and Stand alone NOC

  • Real Time Pre-Paid Billing BSS

  • Bulk Provisioning of Devices 

  • Bulk Provisioning of Users 

  • Tenant wise Service Provisioning 

  • Geo Redundant Architecture

Enterprise Telepohony Platform which includes IVR , Conferening , Meetings

ENTERPRISE PLATFORMS 

  • Carrier Grade Performance 

  • 99.999 Availability 

  • Modular Feature Architecture   

  • Drag and Drop - multi Level IVR

  • Configurable Deployment Options

  • Private Cloud / Public Cloud 

  • Full Blown PBX Features 

  • Default Conferencing and Recording 

  • On-Prem Deployments 

  • In-built Lead Management Software 

  • Live Call Quality Matrix 

  • LDAP Integrations 

  • Single Sign on with Google / Microsoft

  • Calender Integration 

  • Operator Panel 

  • Text To Speech / Live Transcription

  • Voicemail to Email 

  • Outbound and Inboud Dialing 

  • Preview , Progressive , Predictive Dialers 

  • Agent Supervisor Management 

  • Campaign Manager

  • Customised Reporting 

  • Extensive Agent Reporting 

  • Scheduling and Reminder Calls 

  • Supervisor transfer functionality 

  • ​Multi Level Disposition 

  • Skill Based Agent routing 

  • Integration with multiple CRM's

  • Sentiment Analysis 

  • Quality Management Tool 

  • AI Integration with ChatGPT / Claude

  • Dashboards and NOC functionality 

  • Configurable Agent Parameters 

  • Multiple CSAT Options 

  • Dynamic IVR 

  • 100% API Driven  

  • Click to Call and Website Integration 

  • Integration with third party systems 

  • Mobile clients with Voice and Video Calling 

  • Mobile Collaboration Clients 

  • Full Omni Channel Support with 18 Social Media Channels 

  • Two - Way Communication across Telegram / Instagram / Whatsapp / Facebook / Viber/ Line / Snapchat & others 

  • Easily Configurable AI Chatbots / VoiceBots 

  • Humanised BOT Agents 

  • Workforce Management Modules ​

Whatsapp, LIne , Telegram in a IPPBX , Contact Centre, Agent

COLLABORATION AND BULK MARKETING TOOLS 

  • Bulk Whatsapp Campaign Manager 

  • Whatsapp for Business API Integratiopn 

  • Personal Watsapp.Shop Campaign Manager 

  • Multi Agent Single Pane access

  • Integrated Reporting and Management for User and Supervisor 

  • CRM popup enabled with Social Media interactions 

  • Live transcription and transcribing messages 

  • Auto -Email to add to CRM for Non-Voice Channels

  • One to Many Agent Mapping 

  • Video Meetings - 100 party with recording and security 

  • Private Channel , Public Channel , Workflow Management and Collaboration Huddle 

  • Chat , Whiteboarding , P2P Video callig and Multi party video conferencing 

  • Application Integration with productivity applications including Google Calender etc.

  • File / Video / Audio / Voice Sharing 

  • Real-time 88 language translation and transcription 

  • Background Noise Cancellation 

  • Integrated Chat GPT AI for Agent Assist 

  • Video transcript and Voice Biometric 

  • In Line Grammar , Language and Speech Corrrection  

  • Rules framework and canned responses for standard interactions 

  • Ability to use companies own social media and AI account with no additional markup charges.

  • Bulk Whatsapp Messaging 

  • Scheduled Marketing Braoadcast 

CRM INTEGRATION

b24_edited.jpg

Use the flexibility of MultyComm's platfrom to do click to call , automated dialing from a Bitrix CRM and to give screenpop-ups to users.With an embedded dialer within Bitrix,there is no requirement for switching screens . Also get the benefit of answering calls on your mobile applications and the recording of all calls being pushed to Bitrix . Not just the recordings , get the benefit of pushing all ddatapoints and call and agent record details also to Bitrix.  

4.png

Use the flexibility of MultyComm's platfrom to do click to call , automated dialing from a SFDC CRM and to give screenpop-ups to users . With an embedded dialer within SFDC , there is no requirement for switching screens . Also get the benefit of answering calls on your mobile applications and the recording of all calls being pushed to Bitrix . Not just the recordings , get the benefit of pushing all ddatapoints and call and agent record details also to SFDC . Now create your own campaigns from SFDC and enjoy the privilege of managing them from inside SFDC .

1200.png

Use the flexibility of MultyComm's platfrom to do click to call , automated dialing from HubSpot and to give screenpop-ups to users . With an embedded dialer within Hubspot ,with no requirement for switching screens . Get the MultyComm Dialer App right within HubSpot marketplace Also get the benefit of answering calls on your mobile applications and the recording of all calls being pushed to HubSpot. Not just the recordings , get the benefit of pushing all datapoints and call and agent record details also to Hubspot . Now create your own campaigns from Hubspot and enjoy the privilege of managing them from inside Hubspot .

AdobeStock_321078575.jpeg

Multilingual 
Functionality

Unifying & Simplifying 

UCAAS , CX, CCASS

bottom of page